Press Ganey surveys with Nurse Under Armour shirt. The administration is so terrified of receiving a bad survey that they bend over backward to accommodate these patients. Frequent flyers learn the system and use this to their advantage. I agree with this also on the level of treatment the patient medically how they want not necessarily what the medical professional that has been educated in this field says. It’s all about patient satisfaction and scores for the facilities. When I worked home care this lady cussed me out really bad for no reason and I hung up on her, my boss tried to tell me that I can’t do that. It’s about time women and nurses-ie caretakers-be given respect.
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I thought this Nurse Under Armour shirt would end when more men entered the field of nursing but no such luck. The old bs stills persist- follow the money and you will find power. At my place, if work a new screening tool was developed, assessing new admits for the potential of violence. As always, they overshot the good intentions. As soon as someone is scored high enough, we are not supposed to enter the room alone. I had a doctor that stuck up for the family member of apt. That family member was verbally abusing nurses and that doctor said it was the nurse’s job. Healthcare is not customer service. It’s saving your life. I am not a subscriber to the customer is always right.